When contemplating a purchase from CycleOps that is Power-ready, such as our PowerTap, 300PT Indoor Cycle or the PowerBeam Pro Series Trainer, don't forget about the added benefit of PowerAgent 7.4. It's free and boasts PC/Mac compatibility! So get ready for your best year ever by analyzing peak power, time in heart rate or power zones, speed and distance averages and much more. The ability to look at each of these elements individually, as well as the relationship between them, will translate to smarter, more efficient training no matter what your goals. It's extremely easy to use, but the most popular, recent questions from our customers are found below. We thought we'd share them with you!

Q: Why do I get the message “No supported devices were found” when I try to download?

A: Return to the PowerAgent download page and download the USB drivers for your system. If you have done this, try removing the PowerTap computer from the cradle and firmly replacing it onto the download cradle (you may hear an audible click indicating it is connected). If this does not work, try unplugging and reinserting USB into the USB port or try another USB port. Lastly, make sure the PowerTap computer says 'HOST' on the screen by pressing the mode button. If it does not say 'HOST' when you hit download, it will not download.

Q: How do I move my rides from previous software to the PowerAgent 7.4?

A: Before uninstalling PowerAgent 5.0, export all of your ride data. Ride data will save to the location ‘PowerAgent/Data/Export’. Alternatively, you may create a folder on your desktop, and copy your ride data folder there. Copy the contents of this folder to a safe location on your computer where you know where to find it. When you uninstall PowerAgent 5.0, this folder will be wiped out and you will lose all your ride history if you do not copy the contents of this folder and move it out of this directory.

For more information on PowerAgent, please be sure to reference www.cycleops.com.