Saris Rack FAQs

General

I have a spare tire. What options to I have for carrying my bike?

The Spare BAT rack is designed for use on a spare tire. Check the BAT rack and fit guide to see what mounting plate you need.

Why isn’t my pickup truck listed?

Pickup trunks cannot support trunk racks, however Saris does offer rack options for 1 ¼” and 2” hitch receivers.   The compatibility of our hitch racks will vary based on the installation of the receiver on the vehicle and tongue weight rating of the hitch.

I’m from outside the United States. Why can’t I order your products online from your site?

Currently we are only able to process US orders .  To find your local dealer please visit our international distributor list.

I've lost the keys to my Saris lock. What do I do?

You will need to contact your local Saris Dealer and ask them about a master set of keys.  If your dealer doesn’t have a master set, contact customer service and we can send the dealer a set.  For security purposes we cannot send master key sets to customers direct

How can I get an instruction manual for my rack?

Each product page on our website contains a link to the current instruction manual for that rack.  For a complete list of instruction manuals to download, refer to the Instruction Manuals page.

What is the warranty on Saris products?

All Saris racks have a lifetime warranty against defects in workmanship and materials. Please see our warranty page for more information.

How do I know if a rack will fit my car?

There is a fit guide located on the Saris website. You can also call your local bike shop or call our customer service line at 1-800-783-7257.


Trunk Racks

Where can I find replacement black knobs for my Bones rack?

Replacement rack parts, including Bones knobs, are available on our accessories page.

What are Hatch Huggers?

Hatch Huggers are an accessory used on our trunk racks. They are required for some cars that have glass hinge lines (such as on some hatchbacks). Our fit guide will detail which cars require them.


Hitch Racks

What class hitch do I need for my hitch rack?

What class hitch do I need for my hitch rack?

1 ¼” hitches come in class 1 and class 2.  Class 1 has a tongue weight rating of 200lbs and class 2 has a rating of 300lbs.  You need a minimum 300 lb tongue weight rating, or class 2 hitch, to use a 4 bike rack.  A 2 bike rack will work with a 200 lb tongue weight rating, or a class 1 hitch.  If you are using a class 1 hitch, be sure to check the tongue weight limit before using your rack.

2” hitches typically come in a class 3 or higher, and will handle 2 or 4 bike racks.

How do I know if my Thelma rack is 29er compatible?

You can identify the 29er compatible Thelma’s by the lower front wheel holder.  This wheel holder will have 2 positions for the large wheel scoop to lock into labeled “Standard” or “29er”.

Can a non 29er Thelma be converted?

A non 29er Thelma cannot be modify with new wheel holders as the frame was also modified to accommodate the wheelbase of 29ers.

Can I use my hitch rack on my RV/Camper/Trailer?

No, we do not recommend the use of the Saris rack products on RVs, campers or trailers, and doing so will void the warranty.