General

• Why isn’t my computer (CPU) showing watts?
• When riding, why does my cadence show all dashes or zeros?
• Why does my heart rate display zero?
• Why does my heart rate data seem incorrect?
• How much memory does the PowerTap computer have available?
• Why do I have no display on my computer?
• Why is my computer display on, but there is no display icon?
• Why do I get intermittent data transmission?
• Why does my power seem incorrect?
• Why does my speed seem incorrect?

PowerTap SL 2.4

• Why can’t my PowerTap computer “find” the PowerTap devices?

PowerTap Demo Videos

• How do I set up my 2.4 CPU to "learn" the id coming from my 2.4 hub, and how do I "find" the signal before a ride?
• How do I navigate on the CPU and clear the memory?
• How does the interval function work?
• How do I zero my torque?
• How do I download my rides?

Maintenance/Assembly

• How do I change the hub batteries on a wired Pro 300PT Indoor Cycle?
• What is the Home Indoor Cycle handlebar inside sleeve and how do I assemble it?
• How do I zero the torque?
• My flywheel seems to wobble a bit when I ride. Is the flywheel out of true?
• Why does my bike feel unstable when I ride it?
• What kind of maintenance is required on the CycleOps Indoor Cycles?
• Sometimes I hear a rattling or grinding noise. What is that and how do I fix it?
• How do you increase resistance if you have the resistance knob turned all the way up?
• When do I need to replace the brake pads?
• Do I need to lube the brake pads?

Console

• Why doesn’t the console turn on when I start pedaling?
• I bought the Pro 300PT but the console doesn’t say “WATTS” anywhere on it. Why can’t I see then watts?
• Why won’t my Watts show up? Everything else shows up fine.
• Why do my speed and cadence seem a bit off?
• Why are there discrepancies between my PowerTap numbers and my Indoor Cycle numbers?
• How can I view two separate rides on my console without erasing one of them?
• Why am I experiencing dropouts in my transmission?
• Can you hook this console up to any other virtual riding software?
• I’m having trouble downloading from the console to my PC.
• How do I export rides to my coach?
• What are Power Zones? How do I use them?

Hardware

• Are there alternate handlebars available?
• Does the CycleOps Indoor Cycle come with pedals?
• Can a different sized crank be put on the IC?

Technical Specifications

• How much does the IC weigh?

• Can I upgrade my trainer?
• Why doesn't my bike fit into the trainer?
• How tight do I need to make the resistance unit against my tire?
• What's better, trainer or rollers?
• What is the difference between linear and progressive resistance?
• Which trainer is best for me?
• What is the warranty on CycleOps Trainers?

• What is PowerAgent?
• How can I get the PowerAgent software?
• I think I need to install the special drivers; how can I do this?
• Why do I get the message “No supported devices were found” when I try to download?
• When I open PowerAgent my screen goes grey or freezes, why?
• How do I download my rides from my PowerTap CPU? (.mov)
• When I try to download data, nothing happens, what’s wrong?
• When I try to update the firmware, nothing happens; what's wrong?
• How do I move my rides from previous software to the PowerAgent 7.0
• Which operating systems does the PowerAgent software support?

General

Why isn’t my computer (CPU) showing watts?

Does the word WATTS appear on the CPU? If not, scroll the arrows down to the bottom line on the CPU. Press select to C (cadence). Press and hold down the select button for three seconds, until the word WATTS appears. Make sure you are not in AV WATTS or MX WATTS mode.

If the word WATTS is displayed, but no wattage is being shown, make sure there are no magnets on your wheels. Use of wheel magnets may interfere with the transmission of watts data to your CPU.

If you are still having trouble, please call Customer Service at 1-800-783-7257.

When riding, why does my cadence show all dashes or zeros?

The PowerTap cadence sensor is accurate within 40 rpm and 130 rpm. Anything outside of this range will be recorded as a zero. Since the cadence measurement is a virtual cadence (based off of torque measurements) and not measured with an extra sensor it cannot read values outside of this range.

Why does my heart rate display zero?

Typically, this will happen if the chest strap contact loses sufficient contact with the skin or if the battery in the PowerTap computer is low.

Why does my heart rate data seem incorrect?

• No chest strap in use – if you are not using the PowerTap chest strap, the receiver may pick up noise.
• No hub transmission – the transmission icon must be illuminated for the heart rate monitor functionality to be enabled. Spin the wheel momentarily to wake up the hub.
• Computer batteries low – replace the computer batteries as shown in the manual.
• Low battery in chest strap – replace chest strap batteries.
• Chest Strap not on properly – see the user manual for proper placement.

How much memory does the PowerTap computer have available?

The PowerTap computer has a setting that lets you change the data collection rate. When you set up the PowerTap computer (press MODE and SELECT buttons simultaneously until you see SETUP) you can select data collection for every one-second or every two-seconds.

If you select “one-second” the PowerTap will record up to 7.5 hours of data. If you select “two-seconds” you will record up to 15 hours of data.

Why do I have no display on my computer?

One possibility is that the computer is asleep – press one of the buttons on the computer to wake up the computer. Batteries need replacement – replace the computer batteries as shown in the user manual.

Another possibility is that the computer is too cold – optimum operating temperature is 30 – 100 degrees Fahrenheit. Battery contact inside the CPU may be depressed. Remove the battery cover and the battery to expose the silver battery contact. There should be sufficient spring in this tab. If there is not, try GENTLY pulling up on the contact to reform it.

Why is my computer display on, but there is no display icon?

This may occur for a variety of reasons.

• Hub is asleep – spin the wheel momentarily to wake up the hub.
• Batteries need replacement – replace the hub batteries as shown in the users manual.
• Computer not seated in mount – make sure computer is firmly and correctly mounted in handlebar mount. There is no marker that tells you the computer is clicked in. It simply needs to be pushed on all the way.
• Communications errors – verify that the receiver computer mount does not have a damaged wire or connector.
• Moisture in hub – remove cover to see if there is any condensation on the battery cover. If there is, leave cover off in a dry place for 12 hours or until moisture disappears. Be sure that when replacing battery cover you have all the necessary seals in place and that you lightly grease the batter cover to allow for a better seal.
• Interference with other devices – make sure you are not setting up the PowerTap inside a building with a lot of electrical noise, neon signs, or near power lines. Bring the PowerTap outside or away from the electrical disturbance to see if signal returns. Also remove other speed sensors, computers and magnets.
• PowerTap computer batteries are low – replace batteries as shown in user manual. We recommend using a Cone Wrench to remove the battery cap, not a coin.
• Heartrate mode - You may be in heartrate only mode. Check your users manual to return the CPU to normal power mode.

Why do I get intermittent data transmission?

• Batteries need replacement – replace the computer batteries as shown in user manual.
• Computer not seated in mount – make sure computer is firmly and correctly mounted in handlebar mount.
• Interference with other devices – see note about interference. Check for damage to receiver computer mount.
• Incorrectly mounted receiver - make sure receiver is mounted correctly. Sharkfin receivers work best when they are closer to the hub.

Why does my power seem incorrect?

Torque value is not zeroed – zero the torque as described in manual. If this does not work, check calibration in test mode #6 as described in the manual.

Why does my speed seem incorrect?

Wheel size incorrect – refer to the chart in manual and enter the correct size in setup mode.

PowerTap SL 2.4

Why can’t my PowerTap computer “find” the PowerTap devices?

You will need to go to set up number 5 in the instructions and “learn” the signal from the hub, HR strap or Speed/Cadence accessory (not included). You may download a PDF manual from our website. Go to the PowerTap2.4 product page and select “view product”, then “Instruction manuals”.

Click here to watch a demo.

PowerTap Demo Videos

How do I set up my 2.4 CPU to "learn" the id coming from my 2.4 hub, and how do I "find" the signal before a ride?

This video domonstrates how to learn and find the hub on the PowerTap SL 2.4. Please note, you may need to spin the wheel to wake up the hub before performing the steps in the video.

Click here to watch a demo.

How do I navigate on the CPU and clear the memory?

Click here to watch a demo.

How does the interval function work?

Click here to watch a demo.

How do I zero my torque?

This video domonstrates how to zero the torque on your PowerTap CPU. Please note, when zeroing the torque, even if the display reads zero, you may need to hold the select for 7 to 10 seconds to make sure that the Hub and CPU zero correctly.

Click here to watch a demo.

How do I download my rides?

This video domonstrates how to download data from the PowerTap CPU. It is important to make sure the CPU is seated firmly in the cradle to insure proper connection.

Click here to watch a demo.

Maintenance/Assembly

How do I change the hub batteries on a wired Pro 300PT Indoor Cycle?

Please refer to the the home IC assembly service manual.

What is the Home Indoor Cycle handlebar inside sleeve and how do I assemble it?

Please refer to the the replacement kit instructionsl.

How do I zero the torque?

Zeroing the torque is a crucial part of ensuring the accuracy of the PowerTap equipped Pro300PT Indoor Cycle. You should check to ensure the torque is zeroed before every ride. To zero the torque, follow these easy steps:

1. Toggle the arrow until it points to the word “WATTS” on the bottom of the console.
2. Press and release the SELECT button so the line at the bottom of the console reads “INCH-LBS” you are now in “torque mode”
3. Spin the flywheel to illuminate the transmission icon.
4. Stop the flywheel, and ensure there is NOTHING on the pedals or flywheel.
5. Press and hold the SELECT button for 7-10 seconds making sure the torque value reads “0”. Release the SELECT button.
6. Press and release the SELECT button to return to “WATTS” mode.

My flywheel seems to wobble a bit when I ride. Is the flywheel out of true?

No. Each flywheel must go through a stringent quality control checklist before it is installed on the CycleOps Indoor Cycle. You might experience some wobble due to the design of the PowerTap-equipped flywheels. They require that all the parts be threaded onto the axle. Sometimes, if a part is not threaded perfectly, you will witness a small amount of “runout”. More often than not, the flywheel may have shifted in shipping and just needs to be properly aligned in the dropouts. Contact your local Authorized CycleOps Indoor Cycle Dealer if you feel your bike needs to be adjusted.

Why does my bike feel unstable when I ride it?

Be sure all the leveling feet on the underside of the bike are touching the ground. If the locking nuts have not been tightened, the feet could inadvertently thread up into the stabilizer, resulting in a foot that is not touching the ground.

What kind of maintenance is required on the CycleOps Indoor Cycles?

The CycleOps Indoor Cycle has items on it that will need to be maintained (chain, cables, brake pads). Over time, the chain will stretch and need to be tightened in order to maximize the life of the cog as well as the chain. The chain will also need to be lubed monthly with a spray-type Teflon-based lubricant. Also, the cables for the resistance knob and emergency brake will stretch over time and will need to be tightened. Finally, brake pads will wear down over time and will need to be replaced. Your local Authorized CycleOps Indoor Cycle Dealer can make all repairs.

Sometimes I hear a rattling or grinding noise. What is that and how do I fix it?

Occasionally, a rattling noise may come from the drive train of the Indoor Cycle. This is usually caused by incorrect chain tension. A chain that is too loose or too tight can cause noise. If you are unfamiliar with the adjustment protocol for fixed gear drive trains, consult your local Authorized Indoor Cycle Dealer to have your bike serviced.

How do you increase resistance if you have the resistance knob turned all the way up?

If you have the resistance knob turned all the way to full resistance, and you still feel like you need more resistance, you may check to see if your cables have stretched. If the cables have stretched, you are not utilizing the full range of resistance available. You may also adjust the tension using the quick adjust barrel located at the rear brakes.

When do I need to replace the brake pads?

You should check the life of your brake pads every ride. Pads need to be replaced when there is no felt left between the black plastic pad housing and the flywheel. Replacement pads can be purchased at any Authorized CycleOps Indoor Cycle Dealer.

Do I need to lube the brake pads?

It is recommended that the brake pads of your indoor cycle be lubricated with a non petroleum based food grade silicone lubricant. This can help promote a more consistent resistance curve.

To do this, spray the lube directly onto the brake pads until the wool material is saturated. This will reassure that the resistance curve stays consistent over time.

Console

Why doesn’t the console turn on when I start pedaling?

The console needs to be “woken up” in order to operate. To wake up the console, simply press any button on the face.

I bought the Pro 300PT but the console doesn’t say “WATTS” anywhere on it. Why can’t I see then watts?

Your console may have been inadvertently configured to a Comp 200E. If that is the case, it is easy to fix by following these steps:

1. From the Dashboard, toggle the cursor to the MENU line and press SELECT
2. Toggle the cursor to “Setup” and press SELECT
3. Toggle to “Modes” and press SELECT
4. Toggle to “Comp Mode” and press select to make the text flash. Use the arrow keys to toggle between “200E” and PT300” until the unit you have is displayed. When you have selected the configuration mode you want, press SELECT.
5. Toggle to “return” to return to your ride.

Why won’t my Watts show up? Everything else shows up fine.

Double-check the connection between the console and the console bracket. Oftentimes, if the console is not connected properly, the Watts won’t register.

Why do my speed and cadence seem a bit off?

Due to the unique design of our flywheel, the perception of speed was a bit high on early models. We changed the settings in later models to make the speed more accurately feel like that of a road ride. Cadence was calculated more accurately based on the gear ratio as well. Make sure you have the latest firmware update (1.16).

Why are there discrepancies between my PowerTap numbers and my Indoor Cycle numbers?

Due to the external factors of riding a bike outside vs. riding a solid indoor cycle, you may experience different values on your PowerTap. Also, with the special design of the flywheel, inertia plays a much bigger role in your workout on the Indoor Cycle vs. riding your bike on the road. For instance, a larger effort is required to get your Indoor Cycle flywheel up to a certain speed, but due to inertia, the flywheel will spin much longer than a regular bicycle wheel, resulting in less work being required to maintain that predesignated speed.

How can I view two separate rides on my console without erasing one of them?

If you don’t want to download after every ride but still want to view multiple rides, try using the interval function of your console.

Why am I experiencing dropouts in my transmission?

First, be sure to double-check all electrical connections to ensure they are properly attached. After that, make sure you have fresh batteries in both the console and the hub.

Can you hook this console up to any other virtual riding software?

The CycleOps Indoor Cycle is a stand-alone unit. It is not compatible with any 3rd party virtual reality riding software.

I’m having trouble downloading from the console to my PC.

Make sure you have the latest version of PowerTuned Agent software installed on your PC. The latest version of the software will have all of the USB drivers required to download from the console to the PC.

How do I export rides to my coach?

Highlight the ride in your activity window that you wish to send to your coach. Under the “Tools” menu select "Export activity data," and when the "Export Activity data" box pops up, save it to a location in your computer that you can easily remember. You can then email the ride as an attachment to your coach or anyone to whom you are interested in sending the file.

What are Power Zones? How do I use them?

Power Zones are simply ranges of wattage that you determine based on your lactate threshold (LT) value. Often, they are percentages of your LT value. Power Zones are used to control your training and gauge how hard you train. Consult a coach for more information on Power Zone training.

Hardware

Are there alternate handlebars available?

Currently, the only available handlebar is the multi-position handlebar that ships with the CycleOps Indoor Cycles. Be sure to check out CycleOps.com for all the latest accessories.

Does the CycleOps Indoor Cycle come with pedals?

None of the CycleOps Indoor Cycles come with pedals. We wanted users to be able to put any kind of pedals they want on the Indoor Cycle in order to most effectively mimic the fit and feel of their outdoor bike.

Can a different sized crank be put on the IC?

Currently, the CycleOps Indoor Cycle is spec’d with a 170mm crank arm length and Q-Factor of 168mm (outside to outside). Due to the higher RPM’s associated with indoor cycling, the 170mm cranks were put on for safety. At this time, the 170mm crank arms are the only length available.

Technical Specifications

How much does the IC weigh?

The shipping weight of the CycleOps Indoor Cycle is 140lbs.

What are the height and weight limitations of the Indoor Cycle?

Max Rider weight – 250 lbs

Rider height range – 4’11” to 6’6”

There is an aftermarket accessory available to lower the height of the saddle. Visit your local Authorized Indoor Cycle Dealer and ask for CycleOps part #16616 Low rise seat assembly.

What is the height range of users of the CycleOps Indoor Cycle? Will it fit me?

We tried to take in to account all body types, styles and sizes when designing the CycleOps Indoor Cycle. Our goal was to fit riders from 5’ to 6’6”. We do offer an aftermarket seat post adapter that will bring the effective size down to accommodate someone 4’11”. Contact your local Authorized CycleOps Indoor Cycle Dealer for more information.

Why is the flywheel in the rear?

When we designed the Cyclops Indoor Cycles, we wanted to make the unit look like an actual bike. By moving the flywheel to the rear, we were able to more closely mimic not only the look of a real bike but also the feel. Finally, by locating the flywheel in the rear of the bike, we were able to keep it out of the “sweat zone” and thereby avoid contamination from sweat, leading to a longer life of the flywheel and resistance pads.

Why is the resistance knob so incrementally adjustable?

When training with power, it is important to be able to replicate a ride and the subsequent resistance that you experience. By making our resistance knob incrementally adjustable, it allows you to customize the resistance to whatever level you would like.

Ownership

Can I upgrade my Sport 100 or Comp 200E to the Pro 300PT?

For individuals who purchased a CycleOps indoor cycle after August 2007 and would like to upgrade, there may be an option to upgrade your Sport 100 or Comp 200E to a Pro 300PT. If you are interested in upgrading your indoor cycle, visit your nearest Authorized CycleOps Indoor Cycle Dealer for information on upgrade options.

How do I get one?

The CycleOps Indoor Cycle is available from any Authorized CycleOps Indoor Cycle Dealer. Please visit our dealer locater to find a dealer near you.

Can I have an Indoor Cycle shipped to my home rather than picking it up from a dealer?

At this time, we are only shipping Indoor Cycles to Authorized Indoor Cycle Dealers. The bikes need a small amount of assembly, and we want to ensure the bike is fully functional and checked over prior to your receiving it. Plus, it’s a good idea to discuss a service plan with your dealer in the event any maintenance needs to be performed.

Can I upgrade my trainer?

Yes. You can purchase new resistance units if your original trainer was manufactured after 1999. Please call your local dealer or our customer service department for details. 1-800-783-7257.

Why doesn't my bike fit into the trainer?

It is possible that the quick-release skewer of your bike's rear wheel may not fit well in the trainer's cones. Use the skewer provided with the trainer for the best fit. If your bike does not have a rear wheel skewer, but uses nuts, you may need to replace the nuts with "track nuts," which have a built-in flange and can improve the fit of the bike in the trainer. For replacing or changing axle nuts, please see your local bike shop.

How tight do I need to make the resistance unit against my tire?

You want to make sure the tire does not slip when accelerating or sprinting. It will depend on the tire size. A good rule of thumb for units with the resistance knob is 2.5 to 3 complete turns of the resistance unit knob once the roller hits the tire. For units with the Cam Lever, turn the Cam Lever enough so that when the Cam Lever is parallel to the ground, it is constantly just touching the rear wheel. Then push the Cam Lever to the locked position.

What's better, trainer or rollers?

A trainer is designed to work on strength and endurance training and typically provide more resistance than rollers. Riding rollers promotes good balance and a smooth pedal stroke. Many people incorporate both in their off-season training. So, it depends on your training goals as to which one is right for you.

What is the difference between linear and progressive resistance?

When you're riding your bicycle outside, wind resistance increases exponentially according to your speed. It's more than twice as difficult to ride at 20 mph than at 10 mph. The best stationary trainers offer built-in progressive resistance: pedaling faster or shifting the gears on your bike results in increasing resistance. With linear resistance, you lose this road-feel. Pedaling faster or shifting your gears has little effect, other than spinning your rear wheel faster.

Which trainer is best for me?

• Wind: The wind provides progressive resistance with a fan blade design. It is simple, inexpensive, with good road-feel, but noise levels increase quickly with your wheel speed.
• Magnetic: Uses magnetic resistance with three resistance levels. It is a perfect trainer for novice riders who simply want to log some miles over the winter.
• Magnetic Plus: Same unit as above, but with a handlebar-mounted remote control, which enables a wider selection of resistance levels at your fingertips.
• Magneto: The only magnetic trainer on the market with progressive resistance. Extraordinary road-feel, an elegant design, and a very quiet ride. Includes Cam Lever for easy adjustment of resistance unit. Resistance range is more than adequate for most enthusiast riders, but Sprinters, Clydesdales, and Mountain-Goats, please read on...
• Fluid 2: The Fluid trainer is the quietest trainer we made, and offers the widest range of progressive resistance. Spin along with virtually no resistance or hammer out a 2000-watt sprint. You will never outgrow this trainer. Includes Cam Lever for easy adjustment of resistance unit.

What is the warranty on CycleOps Trainers?

CycleOps trainers come with a lifetime warranty against defects in workmanship and materials. The Electronic trainers come with a one-year warranty.

What is PowerAgent?

PowerAgent is the software that allows ride management by displaying metrics attained during your ride on a CycleOps bike computer.

How can I get the PowerAgent software?

1. Navigate to the PowerAgent software page. (Go to the software section of the website, and click Download.)
2. Click ‘Download'
3. If you need to register, click Next.
4. Fill out the form that appears. *Note: you will receive a registration ID via e-mail after your registration is complete.
5. When the form is complete, click Submit to continue.
6. Follow the instructions to download the software.

I think I need to install the special drivers; how can I do this?

To update the driver:

1. Make sure your Indoor Cycle or PowerTap computer is plugged into a USB port, and the bike computer screen is reading HOST.
2. Click on the Start Menu.
3. Right-click on My Computer.
4. Click on Manage. This will open a Computer Management window.
5. In the left panel, click Device Manager.
6. In the right panel, right-click on the USB or Serial device that is marked with a yellow question mark or exclamation point.
7. Click Update Driver.
8. A wizard will open.
9. If the wizard first asks whether it can connect to windows update to locate the correct device driver, select "Yes, this time only," and move on to step 11.
10. If the option to connect to windows update to locate the correct device driver is not available, you must manually download the drivers.
    1. Once the drivers have been downloaded, return to the device manager following steps 1-8 above.
    2. Select "Install from a list or specific location."
    3. Click Next.
    4. Select "Search for the best driver in these locations."
    5. Check "Include this location in the search:"
    6. Click Browse to navigate to the location on your computer where you saved the driver.
    7. When the driver is selected, click OK.
11. Click Next. This will start the search and install.
12. When it is finished, you should have a screen that says the driver was successfully installed.
13. Click Finish to close.
14. Return to the Device Manager
15. Check to see that there is no question mark or exclamation point next to any USB serial device.
16. Expand Ports (COM and LPT) by clicking the + to the left.
17. In this list, you should see a USB serial port with a COM number next to it. This indicates that the correct driver is installed.
18. Your PowerAgent should now recognize and download from the computer.

Which operating systems does the PowerAgent software support?

PowerAgent 7 is compatible with Windows, Mac OS X 10.4 or higher, and Linux.

Why do I get the message “No supported devices were found” when I try to download?

Return to the PowerAgent download page and download the USB drivers for your system.

If you have done this, try removing the PowerTap computer from the cradle and firmly replacing it onto the download cradle (you may hear an audible click indicating it is connected).

If this does not work, try unplugging and reinserting USB into the USB port or try another USB port.

Lastly, make sure the PowerTap computer says 'HOST' on the screen by pressing the mode button. If it does not say 'HOST' when you hit download, it will not download.

When I open PowerAgent my screen goes grey or freezes, why?

You need to download Java; our software is written in Java and will not properly function if you do not have Java version 1.5 or greater, this is available on our software download page. For Mac users, use the software update under Apple.

How do I download my rides from my PowerTap CPU? (.mov)

Click here to watch a demo.

When I try to download data, nothing happens, what’s wrong?

You may need to update the firmware on your PowerTap or Indoor Cycle. Go to the website and download the firmware file for your system. Save it to a known location. Then use the PowerAgent 7 to load the firmware to your device.

When I try to update the firmware, nothing happens; what's wrong?

The firmware file has a maximum amount of attempts before it aborts the procedure. If this happens, you may attempt to update the firmware again. It may take up to 3 attempts.

How do I move my rides from previous software to the PowerAgent 7.0

Before uninstalling PowerAgent 5.0, export all of your ride data. Ride data will save to the location ‘PowerAgent/Data/Export’. Alternatively, you may create a folder on your desktop, and copy your ride data folder there. Copy the contents of this folder to a safe location on your computer where you know where to find it. When you uninstall PowerAgent 5.0, this folder will be wiped out and you will lose all your ride history if you do not copy the contents of this folder and move it out of this directory.