COVID-19 Updates

When the doors to Saris first opened over 30 years ago, they did so with the support of our families, our employees and the Madison community. It is this same, unified spirit that carries us through these uncertain and ever-changing times. In fact, it matters now more than ever.


As we continue to learn more about the impact of COVID-19, and as our Saris team adapts to the changing global environment, we wanted to share some of the actions we’re taking, as well as what you can expect from us. This page will be continuously updated with the latest news from the Saris team.


Pitching In

“Right now, it’s really important to give to the people who need it most and make sure our community gets fed as the highest priority. My wife Sara and I are personally contributing where we can, and Saris is also doing their part to serve the community” – Chris Fortune, Saris Co-Founder & CEO


With the COVID-19 pandemic, many retirees-turned-volunteers have been advised to stay home, leaving a need for new, younger volunteers. Our solution? The Saris fleet of e-Cargo bikes, paired with low-risk employee volunteers, transported pounds and pounds of food donations to food pantries each week for 9 weeks. Read more >

Operational Status

Website & Online Orders: Operational

Shipping & Receiving: Operational

Manufacturing: Operational

Customer Support: Remote only (more details below)


USA Shipping and Delivery

For customers awaiting product delivery, below is a general estimate on shipping and delivery from the time of your order.

A general estimate on shipping and delivery can be found below. For product-specific shipping information, please go navigate to that product’s page here on saris.com.


Bike Trainers: 7 - 10 business days

Bike Racks: 7 - 10 business days

Bike Storage: 2 - 3 business days

Customer Support

Our incredible support team is still available to assist with requests remotely. Due to an unprecedented number of requests, you may experience a delay in response. Please know our team is working hard to respond to all requests as quickly as possible.

Out of an abundance of caution and in an effort to keep our community and employees safe, we are no longer offering in-person support for drop-offs, pick-ups, orders, or troubleshooting until further notice. If you require in-person assistance, please inquire with a local bike shop.

To get in touch, please reach out to support@saris.com,or by phone Monday - Friday from 10am - 3pm CDT, at 800-783-7257.


Got a Bike Rack Fit Question?

Our online Fit Guide can help. All you need is your vehicle’s make, model and year. Find My Fit >

For Our Bike Shop Partners

First off, a word of thanks for all you are doing to keep your community active, healthy and safe during these times. Second, our team is here to do all we can to help you navigate these waters. Please reach out if you need anything.


Not in the USA?

We're here to help our partners all over the globe. For dealer/distribution support, please contact our team. And if you're looking for our list of international distributors, click here.